Terms & conditions

**Effective date: 29 September 2026** Welcome to NABA WOMENS WORLD. These Terms and Conditions govern your use of our website and your purchase of products from us. By accessing the website or placing an order, you agree to these Terms and Conditions, our Privacy Policy and our Returns Policy. ## 1. Business information NABA WOMENS WORLD is operated by: **Legal owner/business name:** [Legal owner/business name] **Store name:** NABA WOMENS WORLD **Address:** Shop 3, Gurusamy Rayar Street, Parangipettai, Tamil Nadu, India **Email:** nabareadymadesandfootwears@gmail.com **Phone and WhatsApp:** +91 82208 09363 **GSTIN:** [GSTIN, if applicable] ## 2. Eligibility You must be at least 18 years old and legally capable of entering into a contract to place an order. A parent or legal guardian must place orders on behalf of anyone under 18. You are responsible for providing accurate contact, delivery and payment information. ## 3. Products and descriptions We make reasonable efforts to display product descriptions, fabrics, colours, embroidery, sizes and photographs accurately. Actual colours may vary slightly because of lighting, photography and screen settings. Small variations in handwork, embroidery and fabric texture may occur and are not necessarily defects. The products received must still match their advertised description and essential characteristics. ## 4. Sizes Customers should review the available measurements or contact us before ordering if they need sizing assistance. Selecting a size number does not guarantee the same measurements across every design. Where available, the measurements shown on the relevant product page will apply. ## 5. Pricing and payment All prices are displayed in Indian rupees unless stated otherwise. The final payable amount, including applicable taxes, delivery fees and other charges, will be shown before order confirmation. Available payment methods may include: - Cash on delivery - Pay at pickup - Online payment methods offered during checkout Payment options may vary by location, order value and availability. ## 6. Orders An order confirmation acknowledges that we have received your order. It does not guarantee acceptance. We may contact you to confirm a cash-on-delivery order. We may cancel or limit an order if: - A product is unavailable; - The price or product information contains an obvious error; - Payment cannot be verified; - Delivery information is incomplete; - Fraud or misuse is reasonably suspected; or - We cannot deliver to the provided location. If a prepaid order is cancelled by us, the amount paid will be refunded. ## 7. Order cancellation You may request cancellation before the order is dispatched by contacting us through WhatsApp, phone or email. Once dispatched, the order cannot normally be cancelled and will be handled under our Returns Policy. Repeated refusal of confirmed cash-on-delivery orders may result in COD being unavailable for future orders. ## 8. Delivery Estimated delivery dates are estimates and may be affected by courier delays, weather, public holidays, incorrect addresses or events outside our reasonable control. Customers must provide a complete and accurate delivery address and remain available for delivery calls. If an order is returned because of an incorrect address, repeated failed delivery attempts or refusal without a valid reason, additional delivery charges may apply before reshipment. Your legal rights for products delivered later than the stated delivery schedule remain unaffected, except where the delay results from circumstances beyond reasonable control. ## 9. Returns, exchanges and refunds Returns, exchanges, cancellations and refunds are governed by our Returns Policy, which forms part of these Terms. Nothing in these Terms limits your rights where a product is defective, damaged, incorrect, counterfeit, materially different from its description or otherwise covered by applicable consumer law. ## 10. Promotions and discounts Promotional codes and discounts: - Must be used within their validity period; - Cannot normally be exchanged for cash; - May be limited to selected products or customers; and - Cannot be combined unless expressly permitted. We may correct or cancel a promotion affected by an obvious error or misuse. ## 11. Acceptable use You must not: - Use the website for unlawful or fraudulent purposes; - Attempt to interfere with the website’s security or operation; - Submit false information; - Copy or commercially exploit our content without permission; or - Impersonate another person. ## 12. Intellectual property The NABA WOMENS WORLD name, logo, photographs, text, graphics and other original store content belong to us or are used with permission. You may not reproduce, modify, distribute or commercially use this content without prior written permission. ## 13. Third-party services Our store may use third-party providers for website hosting, payments, delivery, analytics, social sharing and WhatsApp communication. Their services may be subject to separate terms and privacy policies. We are not responsible for third-party websites outside our control. ## 14. Disclaimer and limitation of liability We do not exclude any liability or consumer right that cannot legally be excluded. To the extent permitted by law, we are not responsible for indirect or consequential loss arising from use of the website or products. Our total liability concerning an order will ordinarily be limited to the amount paid for that order, except where applicable law requires otherwise. ## 15. Force majeure We will not be responsible for delay or failure caused by events reasonably outside our control, including natural disasters, transport disruption, strikes, government restrictions, internet outages or courier interruption. We will make reasonable efforts to notify affected customers and complete or refund impacted orders as appropriate. ## 16. Governing law and disputes These Terms are governed by the laws of India. The parties should first attempt to resolve disputes by contacting us. Nothing in these Terms prevents a customer from approaching a consumer commission, court or other authority having jurisdiction under applicable law. ## 17. Grievance redressal **Grievance Officer:** [Grievance Officer name] **Email:** nabareadymadesandfootwears@gmail.com **Phone:** +91 82208 09363 Please provide your name, order number and details of the complaint. We aim to acknowledge complaints within 48 hours and resolve them within one month, subject to the nature of the complaint. ## 18. Changes to these Terms We may update these Terms when our services, business practices or legal obligations change. The updated version will be posted on the website with a revised effective date. Changes will not unfairly remove rights relating to orders already accepted.