Privacy policy
**Effective date: 29 September 2026**
NABA WOMENS WORLD respects your privacy. This Privacy Policy explains what personal information we collect, why we use it, when we share it and the choices available to you.
## 1. Who is responsible for your information?
The store is operated by:
**Legal owner/business name:** [Legal owner/business name]
**Store name:** NABA WOMENS WORLD
**Address:** Shop 3, Gurusamy Rayar Street, Parangipettai, Tamil Nadu, India
**Email:** nabareadymadesandfootwears@gmail.com
**Phone and WhatsApp:** +91 82208 09363
## 2. Information we may collect
Depending on how you interact with us, we may collect:
- Your name;
- Phone number and email address;
- Billing and delivery address;
- Account and login information;
- Order details, selected products, sizes and quantities;
- Payment status and transaction references;
- Customer-support messages and feedback;
- Return, exchange and refund information;
- Marketing preferences;
- Device, browser and approximate location information;
- Website activity, cookies and similar technical information; and
- Any information you voluntarily provide to us.
Payment providers generally process card, UPI or banking details directly. We may receive transaction confirmations but do not normally receive complete payment credentials.
## 3. Why we use personal information
We may process personal information to:
- Create and maintain customer accounts;
- Process, confirm, deliver and track orders;
- Collect payment and issue refunds;
- Communicate about orders, products and support requests;
- Provide size, product and delivery assistance;
- Prevent fraud and protect the store;
- Manage returns, exchanges and complaints;
- Maintain accounting, tax and legal records;
- Improve our website, products and customer experience;
- Send promotional messages where you have consented; and
- Comply with legal obligations.
We will not use personal information for an unrelated purpose without providing appropriate notice or obtaining consent where required.
## 4. Consent and marketing
Where processing is based on consent, you may withdraw that consent by contacting us.
You can opt out of promotional WhatsApp messages, email or SMS communications at any time. Service messages relating to an active order may still be sent where necessary.
Withdrawing marketing consent will not affect purchases already made.
## 5. Cookies and similar technologies
Our website and service providers may use cookies or similar technologies to:
- Keep the website functioning;
- Remember account or cart choices;
- Maintain security;
- Understand website usage; and
- Improve performance.
You may manage cookies through your browser. Blocking essential cookies may affect website functionality.
## 6. When information may be shared
We may share necessary information with:
- Gopozz and other website-hosting providers;
- Payment gateways and financial-service providers;
- Delivery and courier partners;
- Customer-support and communication services;
- WhatsApp or Meta when you choose to communicate through those services;
- Analytics and security providers;
- Professional advisers; and
- Government bodies, regulators, courts or law-enforcement authorities where legally required.
Service providers may use information only to perform their contracted services or as otherwise permitted by law.
We do not sell or rent customer personal information.
## 7. International processing
Some technology or communication providers may process information outside India.
Where this occurs, we will use providers and safeguards permitted under applicable law.
## 8. Data retention
We retain personal information only for as long as reasonably necessary to:
- Complete orders and provide support;
- Maintain required accounting, tax and transaction records;
- Resolve complaints or disputes;
- Prevent fraud; and
- Meet legal obligations.
Information that is no longer required will be deleted, anonymised or securely restricted, subject to legal retention requirements.
## 9. Security
We take reasonable organisational and technical measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
No website or electronic transmission is completely secure. Customers should protect their account credentials and notify us if they suspect unauthorised activity.
## 10. Children’s privacy
Our store is not directed at children under 18.
We do not knowingly collect children’s personal information without appropriate consent from a parent or legal guardian. If you believe a child has provided information without such consent, please contact us.
## 11. Your choices and rights
Subject to applicable law, you may request to:
- Know what personal information we hold about you;
- Obtain information about how it is used;
- Correct inaccurate or incomplete information;
- Delete information that is no longer required;
- Withdraw consent;
- Opt out of marketing; or
- Raise a complaint regarding our handling of your information.
We may need to verify your identity before completing a request. Certain information may be retained where required by law or for legitimate legal claims.
## 12. Third-party websites
Our website may contain links to WhatsApp, Facebook, Instagram, payment providers or other third-party services.
Their privacy practices are governed by their own policies. We are not responsible for third-party services outside our control.
## 13. Changes to this Privacy Policy
We may update this Privacy Policy when our practices, services or legal obligations change.
The updated policy will be posted on the website with a revised effective date.
## 14. Privacy questions and grievances
For questions, rights requests or complaints, contact:
**Privacy and Grievance Officer:** [Grievance Officer name]
**Email:** nabareadymadesandfootwears@gmail.com
**Phone and WhatsApp:** +91 82208 09363
**Address:** Shop 3, Gurusamy Rayar Street, Parangipettai, Tamil Nadu, India
Please describe your request clearly and provide sufficient information for us to identify the relevant order or account.
We aim to acknowledge complaints within 48 hours and resolve them within one month, subject to their complexity.