Returns & refunds

# Returns, Exchanges and Refunds Policy **Effective date: 29 September 2026** We want customers to be satisfied with their NABA WOMENS WORLD purchase. Please read this policy before ordering. ## 1. Return and exchange window You may request an eligible return or exchange within **7 calendar days of delivery**. Requests received after this period may be declined unless the product is covered by applicable consumer law. ## 2. Eligible products A return or exchange may be accepted when the product: - Is unused, unworn and unwashed; - Has not been altered; - Is free from perfume, makeup, stains, damage and odour; - Has its original tags attached; - Is returned with its original packaging and accessories; and - Is accompanied by the order number or other proof of purchase. ## 3. Incorrect, damaged or defective products Contact us promptly if you receive a product that is: - Damaged; - Defective; - Incorrect; - Missing an advertised item; - Materially different from its description; or - Delivered later than the stated delivery schedule, except where delay results from circumstances beyond reasonable control. After verification, we will offer an appropriate replacement, exchange or refund. We will bear reasonable return-shipping costs when the product is defective, damaged, incorrect or materially different from its description. Photographs or an unpacking video may help us resolve the issue faster, but we will consider other reasonable evidence where available. ## 4. Size exchanges One size exchange may be requested within 7 calendar days of delivery, subject to stock availability. For a customer-requested size exchange: - The product must satisfy the eligibility conditions above; - The customer is responsible for return and reshipping charges; and - Any price difference must be paid before the replacement is dispatched. If the requested size is unavailable, you may select another available product or request store credit or a refund, subject to this policy. ## 5. Change-of-mind returns Eligible change-of-mind returns may be accepted within the return window. The customer is responsible for return-shipping costs. Original delivery charges and cash-on-delivery fees, if any, are not refundable unless the product was defective, incorrect or misdescribed. ## 6. Products that cannot normally be returned The following are not eligible for change-of-mind returns: - Customised or altered products; - Products marked as final sale or non-returnable before purchase; - Products damaged through use, washing, alteration or improper care; - Products without original tags or packaging; - Gift cards or vouchers; and - Products subject to hygiene restrictions where a disclosed hygiene seal has been removed. These exclusions do not apply where a product is defective, incorrect, counterfeit, materially misdescribed or otherwise protected by applicable law. Discounted products retain their legal protections. ## 7. Minor variations Small differences in embroidery, handwork, fabric texture and placement may occur in handcrafted products. Colours may also vary slightly because of photography, lighting and screen settings. Minor variations alone will not normally be treated as defects. A material difference from the advertised product remains eligible for review. ## 8. How to request a return or exchange Contact us before sending any product: **WhatsApp or phone:** +91 82208 09363 **Email:** nabareadymadesandfootwears@gmail.com Include: - Your name; - Order number; - Product name and size; - Reason for the request; and - Clear photographs or other relevant evidence where applicable. If approved, we will provide return instructions and the return address: **Return address:** [Return address] Products sent without contacting us may be delayed or returned to the sender. ## 9. Packing and shipping the return Customers must pack returned products securely. We recommend using a trackable delivery service and retaining the receipt. We are not responsible for customer-arranged returns lost before reaching us. ## 10. Inspection Returned products will normally be inspected within 3 business days of receipt. If the product does not meet the applicable return conditions, we will explain the reason and may return it to the customer at the customer’s cost. ## 11. Refunds Approved refunds will normally be initiated within **7 business days after inspection**. The time required for the amount to appear may depend on the bank or payment provider. Refunds will normally be issued through the original payment method. Cash-on-delivery and pay-at-pickup refunds may be processed through UPI or bank transfer after the customer provides the necessary details securely. Any legally required refund will not be replaced with store credit without the customer’s agreement. ## 12. Exchanges Exchanges depend on product and size availability. If the replacement costs more, the difference must be paid. If it costs less, the difference will be refunded or issued as store credit according to the customer’s choice and applicable payment arrangements. ## 13. Cancellations before dispatch To cancel an order, contact us as soon as possible. Orders may be cancelled without return charges before dispatch. Once dispatched, the return conditions in this policy apply. ## 14. Missing refunds If an approved refund has not appeared after the stated processing period: 1. Check the relevant bank or payment account; 2. Contact the payment provider; and 3. Contact us with the order and refund details. ## 15. Contact and grievances **Grievance Officer:** [Grievance Officer name] **Email:** nabareadymadesandfootwears@gmail.com **Phone and WhatsApp:** +91 82208 09363 **Address:** Shop 3, Gurusamy Rayar Street, Parangipettai, Tamil Nadu, India We aim to acknowledge complaints within 48 hours and resolve them within one month, subject to their nature and complexity. Nothing in this policy limits rights available under applicable Indian consumer law.